Shipping & Local Pickup Policy

Production time and delivery time are separate. Custom products must be completed before they can be shipped or prepared for pickup.

Processing Time

Most standard custom projects are estimated at 7 to 10 business days after artwork approval and after all required garments or materials are available. Large orders, detailed designs, special-order products, multiple placements, and rush requests may require additional time.

Shipping Options

Available shipping methods, delivery estimates, and charges are shown at checkout when shipping is offered. Delivery estimates begin after production is complete and are provided by the carrier.

Local Pickup

Local pickup may be available for eligible orders. Customers must wait for a ready-for-pickup notification before arriving and should follow the pickup instructions provided with the order. Pickup details are shared privately after the order is ready.

Tracking

Tracking information is provided when available. Carrier scans and delivery updates may take time to appear after a label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Carrier Delays and Delivery Issues

Threads of Grace is not responsible for carrier delays caused by weather, service disruptions, incorrect addresses, or other circumstances outside our control. Please contact us promptly if a package appears lost, damaged, or incorrectly delivered so we can help review the available carrier information.

Damaged Packages

Please photograph the packaging and product and contact us within 7 calendar days of delivery if an order arrives damaged.