Refund Policy

We want every Threads of Grace order to reflect the approved design and meet our production standards.

Custom and Personalized Items

Custom, personalized, embroidered, printed, or made-to-order products are final sale once artwork has been approved and production has begun. These items cannot be returned or exchanged because they were created specifically for the customer.

Digitizing, artwork cleanup, mockup, and design-preparation fees are non-refundable once that work has begun.

Non-Custom Products

Requests to return an eligible, non-personalized ready-to-wear product must be submitted within 14 calendar days of pickup or delivery. Items must be unworn, unwashed, unused, and in their original condition. Return approval is required before an item is sent or brought back.

Production Defects or Our Error

If an item has a verified production defect or Threads of Grace made an error that differs from the approved order, please contact us within 7 calendar days of pickup or delivery and include clear photographs. After review, we may provide a correction, replacement, store credit, or refund as appropriate.

Customer-Provided Items

Customer-provided garments and products are not eligible for return or reimbursement for manufacturer defects, pre-existing damage, sizing issues, or material limitations. Approved production errors will be reviewed individually.

Return Shipping

Original shipping charges are non-refundable. Customers are responsible for approved return shipping costs unless the return is caused by a verified Threads of Grace error.

Refund Processing

Approved refunds are issued to the original payment method. Processing time may vary by the customer's bank or payment provider.

Please contact us before returning any product. Items returned without approval may not be accepted.